Refund policy

 

1. Scope and Intent
This Return and Refund Policy applies to all purchases made through the [Your Company Name] website located at https://precisiongolfus.com/. By placing an order on our Website, you agree to the terms outlined in this Policy.

2. Contact Information
For questions regarding returns or refunds, please contact our Customer Service team:

  • Email: Support@precisiongolfus.com

  • Phone: 8595442399

  • Address: 416 Riddell Ct, Irvine Kentucky 40336, United States

  • Hours: [Monday–Friday]

3. Return Eligibility
Customers in USA may cancel their purchase and return eligible products within 14 days of receiving the item, subject to the conditions below.

3.1 Conditions for Return

  • Unused and Undamaged: Items must be unused, undamaged, and in the same condition as received.

  • Original Packaging: Products must be returned in original packaging with all labels and tags attached.

  • Proof of Purchase: A valid receipt or proof of purchase is required.

4. Return Process

4.1 Initiating a Return

To initiate a return:

  • Contact Customer Service:

    • Email Support@precisiongolfus.com or call 8595442399 within 15 days of receiving your order.

    • Provide your order number and reason for return.

  • Return Authorization: Upon approval, we will provide return instructions and, if applicable, a Return Merchandise Authorization (RMA) number and shipping label.

4.2 Preparing Your Return

  • Package the Item Securely: Use the original packaging where possible. Include all accessories, manuals, and complimentary items.

  • Include Documentation: Add the return authorization details and any required supporting documents (e.g., photos if requested).

  • Attach Shipping Label: Print and affix the provided return label to the outside of the package.

4.3 Shipping the Return

  • Shipping Method: Use [Preferred Shipping Method, e.g., a trackable courier service].

  • Return Window: Ship the item within 30 days after receiving return authorization.

5. Return Shipping Costs

  • Customer Responsibility: Unless otherwise stated, customers are responsible for return shipping costs.

6. Specific Return and Refund Conditions

6.1 Returns Due to Change of Mind

  • Eligibility: Item must be unused, undamaged, and in original packaging.

  • Time Frame: Request must be submitted within 30 days of receipt.

  • Refund: Issued to the original payment method, minus any applicable restocking fees.

6.2 Defective or Damaged Goods

  • Notification: Contact us within 15 days of receiving the item.

  • Documentation: Provide clear photos or videos of the defect or damage.

  • Resolution: We will offer a replacement or full refund, including return shipping costs where applicable.

6.3 Incorrect Product Received

  • Notification: Inform us promptly upon receipt.

  • Resolution: We will arrange return shipping at our expense and send the correct product or issue a refund.

6.4 Product Not Delivered

  • Notification: Contact us if the product does not arrive within the estimated delivery timeframe.

  • Resolution: We will investigate with the carrier. If confirmed lost, we will provide a replacement or full refund.

6.5 Order Cancellation

  • Before Shipment: Orders may be canceled for a full refund prior to shipment.

  • After Shipment: Once shipped, cancellation must follow the return process after delivery.

7. Exceptions to the Return Policy

The following items are non-returnable and non-refundable:

  • Custom or personalized products.

  • Perishable goods (e.g., food, flowers, magazines).

  • Intimate or sanitary goods (unless unopened and unused).

  • Gift cards and downloadable software products.

8. Refunds

8.1 Refund Conditions

  • Approval: Refunds are processed after inspection of returned items.

  • Notification: You will receive email confirmation regarding approval or rejection.

  • Condition Compliance: Items must meet eligibility criteria outlined in Section 3.

8.2 Refund Processing

  • Method: Refunds are issued to the original payment method.

  • Time Frame: Please allow up to 14 days for the refund to appear in your account, depending on your financial institution.

8.3 Partial Refunds

Partial refunds may apply for:

  • Items returned damaged or incomplete (not due to our error).

  • Items returned beyond the specified return window.

9. Exchanges

  • Eligibility: Exchanges are available for defective, damaged, or incorrect items.

  • Process: Contact us at Support@precisiongolfus.com to request an exchange.

  • Shipping Costs:

    • Covered by us for defective or incorrect items.

    • Covered by the customer for exchanges due to change of mind.

10. Timelines

  • Return Window: Returns must be reported and shipped within 14 days of delivery.

  • Return Processing: Refunds are processed within 14 days after inspection.

  • Refund Period: Financial institutions may take up to 14 days to post the refund.

11. Legal Rights
This Policy does not limit or exclude any statutory consumer rights available under applicable law.

12. Questions and Support

For additional information, contact Customer Service:

By completing a purchase on our Website, you acknowledge and agree to this Return and Refund Policy.

Precision Golf
Email: Support@precisiongolfus.com
Phone: 8595442399
Company Address: 416 Riddell Ct, Irvine Kentucky 40336, United States