Shipping Policy
Effective Date: 17-02-2026
1. Introduction
At Precision Golf, we strive to provide a seamless and transparent shipping experience. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website: https://precisiongolfus.com/
2. Shipping Destinations
● Countries We Ship To:
o United States (USA)
● Future Expansion:
o We are actively working to expand our shipping destinations. Please check this page periodically for updates.
3. Shipping Costs
Domestic Shipping (USA)
● Standard Shipping: [e.g., Free shipping on all orders over $50.]
● Flat Rate Shipping: [e.g., $5 flat rate for orders under $50.]
International Shipping
● Standard International Shipping: [e.g., $15 flat rate.]
● Customs and Duties:
▪ International orders may be subject to customs fees, import duties, taxes, or other charges imposed by local authorities. These charges are the customer’s responsibility.
● No Hidden Fees:
o All applicable shipping costs are calculated and displayed at checkout.
4. Order Processing Time
● Processing Time:
o Orders are processed within Monday through Friday, excluding holidays.
● Order Cut-Off Time:
o Orders placed before 5:00 PM EST will begin processing the same business day.
● Weekend and Holiday Orders:
o Orders placed on weekends or public holidays will be processed on the next business day.
5. Estimated Delivery Time
Domestic Shipping
● Standard Shipping: 3–5 business days
● Expedited Shipping: 1–2 business days
International Shipping
● Standard International Shipping: 7–14 business days
Notes
● Delivery times are estimates and may vary due to factors beyond our control, including weather, customs clearance, or carrier delays.
6. Shipping Methods and Carriers
● Reliable Carriers:
o Domestic Carriers: USPS, UPS, FedEx
o International Carriers: DHL, FedEx International
● Shipment Tracking:
o Tracking information is provided via email once your order has shipped.
● Insurance:
o Shipments may be insured against loss or damage. Please contact us promptly if you experience any delivery issues.
7. Order Tracking
● Tracking Information:
o Once shipped, you will receive an email including:
▪ Tracking number
▪ Carrier name
▪ Link to track your package
● How to Track Your Order:
o Visit [Your Website URL]/track-order or the carrier’s website.
o Enter your tracking number to view shipment status.
● Assistance:
o For help with tracking, contact Customer Service.
8. Delivery Issues
8.1 Delayed or Lost Packages
● Delayed Delivery:
o If your order is delayed beyond the estimated timeframe, contact us at canyonhixx@gmail.com
● Lost Packages:
o If tracking indicates delivery but you have not received the package:
▪ Verify the shipping address.
▪ Check with neighbors or building management.
▪ Contact us for assistance.
8.2 Damaged Packages
● Reporting Damage:
o If your package arrives damaged:
▪ Take clear photos of the packaging and contents.
▪ Notify us within 7 days at canyonhixx@gmail.com.
● Resolution:
o We will coordinate a replacement or refund where appropriate.
9. Missing Items
● Reporting Missing Items:
o Contact us within 7 days of receiving your shipment.
o Provide your order number and details of the missing item(s).
● Resolution:
o We will investigate and either send the missing item(s) or issue a refund as appropriate.
10. Return and Refund Policy
● Returns:
o Returns are accepted within 30 days of receipt.
● Conditions:
o Items must be unused, undamaged, and in original packaging.
o Certain items (e.g., personalized or perishable goods) may not be eligible.
● Return Shipping Costs:
o Customer Responsibility: For standard returns.
o Company Responsibility: If the return is due to our error or a defective item.
● Refunds:
o Processed within14 days after receipt and inspection.
o Issued to the original payment method.
For full details, refer to our Return and Refund Policy.
11. Incorrect Address
● Address Accuracy:
o Customers are responsible for providing accurate shipping details.
● Returned Packages:
o If a package is returned due to an incorrect address:
▪ We will contact you to arrange reshipment.
▪ Additional shipping charges may apply.
12. International Customs and Duties
● Customs Clearance:
o International shipments may be subject to customs processing delays.
● Taxes and Duties:
o Import duties, taxes, and related charges are not included in product or shipping costs and remain the buyer’s responsibility.
● Customs Policies:
o Regulations vary by country. Please contact your local customs office for further information.
13. Contact Information
For shipping-related inquiries, please contact us:
Customer Service Email: canyonhixx@gmail.com
Customer Service Phone: 8595564155
Company Address: 416 Riddell Ct, Irvine Kentucky 40336, United States
Customer Service Hours: Monday to Friday, 9 AM to 5 PM EST
14. Changes to This Shipping Policy
We reserve the right to update or modify this Shipping Policy at any time. Changes become effective immediately upon posting on our website. We recommend reviewing this page periodically.
Thank you for shopping with Precision Golf. We appreciate your business and remain committed to delivering exceptional service.
